Business process management (BPM) is a method of efficiently aligning an organization with the wants and needs of clients. It is a holistic management approach that promotes business effectiveness and efficiency while striving for innovation, flexibility and integration with technology. As organizations strive for attainment of their objectives, BPM attempts to continuously improve processes - the process to define, measure and mprove your processes – a ‘process optimization' process.
Enterprise resource planning (ERP) systems attempt to integrate several data sources and processes of an organization into a unified system. A typical ERP system will use multiple components of computer software and hardware to achieve the integration. A key ingredient of most ERP systems is the use of a unified database to store data for the various system modules.
The Instrumentation, Systems, and Automation Society (ISA) is a non-profit technical society for engineers, technicians, businessmen, educators and students, who work, study or are interested in industrial automation and pursuits related to it, such as instrumentation.
Information Technology (IT), as defined by the Information Technology Association of America (ITAA), is "the study, design, development, implementation, support or management of computer-based information systems, particularly software applications and computer hardware.
Multi-agent systems (MAS) are systems which have multiple independent sub-systems capable of flexible autonomous action in order to meet its own design objectives
The Organization for the Advancement of Structured Information Standards (OASIS) is a global consortium that drives the development, convergence and adoption of e-business and web service standards.
The Organisation for Economic Co-operation and Development (OECD) is an international organisation of thirty countries that accept the principles of representative democracy and free market economy
Service Component Architecture (SCA) is a relatively new initiative advocated by major software vendors. Its proponents claim it is more natively suited for the delivery of applications that conform with the principles of service-oriented architecture. As such, SCA components are supposedly more technologically agnostic.
Service Science, Management, and Engineering (SSME) is a term introduced by IBM to describe Services Sciences, an interdisciplinary approach to the study, design, and implementation of services systems – complex systems in which specific arrangements of people and technologies take actions that provide value for others. More precisely, SSME has been defined as the application of science, management, and engineering disciplines to tasks that one organization beneficially performs for and with another.
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