Awareness is a range of co-ordination practices performed by competent social actors to accomplish their work: monitoring their colleagues’ actions to understand how these actions impact their own work and, while doing their work, displaying their actions in such a way that others can easily monitor them. [1]
The Awareness Network is the network of actors whose activities are monitored, and who monitor the activities of others, to create the proper awareness required for activity co-ordination.
A key component of the creation of the Awareness Network is therefore:
how social actors identify the colleagues who should be monitored and those colleagues to whom their actions should be displayed. [1]
Allied with this is also the form and content of notification required to create Awareness.
From a Service Science perspective, an important consideration is whether the Awareness Network is a sub-network of the Service Value Network, or is an independent network even if the two may significantly overlap in connections.
